Questions
-
Vincent asks
Do I have to order a minimum quantity?
-
Yes. The minimum order for any item is the minimum quantity listed for that item on our web site.
-
-
Aaron James asks
Are replacement ink inserts available?
-
Yes, replacement ink refills are available.
-
-
Glenna Marshall asks
Which colors are available?
-
The Banner Pen's color is available in many colors, For any customized needs please contact our customer service.
-
-
Buddy asks
Do you ship to international address?
-
Yes, we ship to many international locations. Most items can be delivered to North America, Europe, and Oceania. For deliveries to Africa, South America or other regions, please contact us for availability and shipping options.
-
-
sweaver asks
How do I submit my logo or artwork?
-
You can upload your artwork directly in our website through the customized tool, or sent the email to service@decentcustom.com, Our design team will review your files and contact you if any adjustments are needed.
-
-
Johnny Shunnarah asks
How big is the product?
-
The size of the Banner Pen：
Pen Size: 5.31"L (13.5cm)
Point Size: 0.02"(0.5 mm)
Banner Size: 7.28" x 2.68"(18.5cm x 6.8cm)
-
-
Siewert asks
Is this pen available in different ink colors?
-
This pen comes with black ink. However, if you’re looking to order a pen with blue ink, check out our pens collection for more options.
-
-
Maddle asks
Can I see a proof before my order goes into production?
-
Yes! We provide a complimentary digital proof for every order within 24-48 business hours of artwork submission. Production begins only after you approve the proof.
-
-
Kyvnmiller asks
What is it made of?
-
It's material is Plastic.
-
-
Matt K asks
Do I have to pay international taxes and duties?
-
Your order may be subject to import duties and taxes levied once a shipment reaches your country. We cannot control and are not responsible for any duties/taxes applied to your package upon delivery. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please get in touch with your local customs office for further information.
-