Guarantees & Return Policy

We know that you expect the highest quality and value from our customised products, and we stand behind our promise to deliver just that. Our 100% satisfaction guarantee means that if for any reason you're not completely happy with your purchase, we'll do everything in our power to make it right.

No hassles, no hurdles - just contact our Consumer Care Center after receiving your order(We would appreciate it if within 14 working days), and we'll take care of the rest. Whether you need a reprint, an account credit, or a full refund, we'll work with you to ensure that you're completely satisfied with your experience.

And we don't stop there. Our team is dedicated to providing award-winning customer service every step of the way. From our eagle-eyed quality control team to our real-person customer support, we're here to make sure that your customised products meet your expectations every time.

So relax, and know that you're covered by our 100% satisfaction guarantee - from certain delivery to certain happiness, we've got you covered from every angle. And if you're not happy, we'll make it right.

We appreciate your business and are committed to your happiness. Chat Online at, Mon. - Fri. 8:00 am - 6:00 pm EST or Email us: service@decentcustom and let our Customer Care Specialists do what they do best!


About canceling an Order

We hope you never have to cancel an order with us, but we understand that it sometimes happens.

To cancel an order, contact us.

Orders may be canceled for a full refund within 48 hours of being placed. If you wish to cancel after the first 48 hours, contact us. We'll attempt to cancel your order as best we can.